About ActiveCare PT:

  • Our therapists are licensed in New York State and active members in the American Physical Therapy Association. We have advanced training in joint mobilization and myofascial release techniques.
  • We are dedicated practitioners with a passion for the profession and a comprehensive, holistic approach to treatment and healing. We treat each patient as an individual and treat the whole person, with a plan of care designed to meet the patient’s set goals for health, functionality and a return to work, tasks and activities. We network with a team of physicians, chiropractors, acupuncturists and massage therapists in order to provide guidance to other modalities that may be effective in the patients’ care.
  • Physical Therapist and owner Karena Wu is a graduate of the Program in Physical Therapy at Columbia University and is affiliated with several healthcare organizations in New York City. She is certified as a Strength and Conditioning Specialist, Kinesio Taping Practitioner and Pilates Instructor, and uses SpiderTech Taping.
  • ActiveCare is primarily an out-of-network facility. We accept all insurance with out-of-network benefits and file for most major insurance plans. We work with all prospective patients to create workable payment plans regardless of insurance coverage.
  • ActiveCare accepts Medicare, No-Fault and Workers’ Compensation patients depending on schedule availability.
  • ActiveCare’s administrators provide seamless and efficient concierge-style client service to all of our patients. And the whole ActiveCare team makes sure your time with us is a beneficial, productive and enjoyable experience.

Q & A with ActiveCare’s Patient Services Administrators

What makes ActiveCare the best Physical Therapy in NYC? We spoke with ActiveCare’s Front Desk Patient Services Administrators Annie Santos and Jasmine Abraham to get their thoughts on the subject. Read the Q&A below:

ActiveCare’s Front Desk Administrators Jasmine Abraham (L) and Annie Santos (R)

How is ActiveCare different from other healthcare facilities?

Annie: Before working here, I worked at another practice that was nothing compared to ActiveCare Physical Therapy. At that facility, we would see 180 patients a day, and patients were only treated for 10 minutes – and most of the time, patients were lucky if they received the whole 10 minutes. ACPT treats patients like friends and family – friends and family they want to help feel better and get better. Here patients typically receive 30 minutes of manual therapy and 30 minutes of supervised exercise, as well as careful instructions for their home exercise programs.

Jasmine: As a smaller practice, we have the ability to give our patients the highest caliber of treatment. We strive to be the best. Patients receive one-on-one care from our licensed physical therapists who have undergone vigorous training and continuing education. Patients wouldn’t normally receive the individualized time and care they receive here at a larger facility.

As Patient Services Administrators, how do you strive to provide above-and-beyond care?

Annie: We focus on setting up new patients with complete charts and all the information they need to begin their care here at ACPT. We schedule patients for future visits as far in advance as possible in order to reserve their preferred days and times, and we remind those with busy schedules to come in for treatment. We get to know everyone and make them feel like they’re at home and not in a doctor’s office.

Jasmine: We ensure each patient experiences a concierge level of service by establishing a positive rapport on the phone and in person. We make sure to keep outcome measurement tests, PT notes and insurance authorizations up to date. We strive to keep the patients satisfied from their first visit to their last.

Stay tuned for part 2 of the Q&A with Annie and Jasmine! And for more information visit www.activecarephysicaltherapy.com.

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